PRIVACY AND COOKIE POLICY

Replan (UK) Ltd Privacy Notice

New Mill Road, Honley, Holmfirth, HD9 6QA

Introduction

This privacy notice covers any personal information submitted by you (the user, you, your) to Replan UK Ltd. (The Company, us, we, our) via our website, telephone, email or any other means.

We respect your privacy and are committed to protecting the personal information you share with us. This statement explains how we collect and use your personal information.

What information do we collect from you?

We may collect any or all of the information that you submit to us, via our website contact form, email, letter, verbally or any other means.  This includes your name, company name, email address and telephone number.  Other information may also be collected should it be required to process a request on your behalf, or to help us improve our services.

Why do we collect this information?

We collect this information to further assist with your initial enquiry and to set up, administer and process any orders placed.

How do we use your information?

We use the information collected, primarily, to process the task for which you contacted us. Data collected in the UK is held in accordance with GDPR, using our CRM database and Accounting Software. All reasonable precautions are taken to prevent unauthorised access to this information.

How might we share your information?

We may disclose your personal information to companies and individuals who perform business functions on our behalf.  Such functions may include contacting you for services such as arranging photography, videography, testimonials, delivery of goods etc.  All such companies, or individuals, will be required to keep your personal data secure and only process it in accordance with our instruction.

We may also disclose your personal information if it is required by law.

Will your information be used for marketing?

The company may use your information for marketing purposes, where this is considered to be appropriate and if you have given consent.

How long do we keep your information?

We will hold your information for the duration of your project and certain accountancy records are retained for a 6 year period.  Drawings relating to your project are archived indefinitely, so that we can provide you with a prompt and more cost effective service, should you wish to return in future.  However, we will of course remove these project files, on completion of works, if requested.

What about our website?

Anonymous information is collected, such as the number of visitors to the site in a given period, but it is purely statistical and cannot be used to identify an individual user.

Replan’s Cookies Policy

What is a cookie?

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when you access our website.  It allows our website to recognise your device and store some information about your preferences or past actions.

Firstparty cookie is a small amount of text stored on the user’s computer that is created by the website the user is visiting.

Thirdparty cookies are cookies that are set by a website other than the one you are currently on, e.g. You Tube.

How are cookies used and what types are there?

Cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.  There are different types of cookies used on our website, these consist of the following:

Session Cookies – These are only stored for the duration of your visit to our website, and are deleted from your device when you close your browser.

Persistent Cookies – These are saved on your device for a fixed period of time, and enable us to track where you have been on our website. These are used purely for analytical and statistical purposes, users are not personally identified.

Why do we use cookies?

Cookies help us to improve our Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. If you register with us or if you continue to use our Website, you agree to our use of cookies. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Can I block cookies, if so how?

Yes, you can block cookies by activating the setting on your browser, which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our Website, unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website.

Contact us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please feel free to email us at replan@replan.com

Replan UK Ltd. Reserves the right to change/update this policy at any time, any amendments will supersede and replace this privacy policy.

Disclaimer

Replan UK Ltd believes that maintaining and preserving the privacy of user data is a very important value. This Privacy Policy, together with our Terms and Conditions of Use represents our commitment to seek the safeguard of the security of the limited user information that is collected and retained by us. Nevertheless, Replan UK Ltd, cannot guarantee that user information will remain private. We acknowledge that, in spite of our committed effort to protect private user information, determined individuals may still develop methods to uncover such information and disclose it. For this reason, Replan UK Ltd can make no guarantee against unauthorised access to information that you have provided to Replan UK Ltd.